Accessibility Statement

Effective Date: 23 March 2026. This statement applies to the website at www.coaleypeak.co.uk and all subpages operated by Coaley Peak Limited.

Compliance Status

Coaley Peak Limited is committed to making this website accessible in accordance with:

• The Equality Act 2010 (UK), which requires reasonable adjustments to ensure disabled persons are not placed at a substantial disadvantage when accessing goods, services, and information.
• The Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C), which is the recognised international standard for web accessibility.
• The Americans with Disabilities Act (ADA) (US), Title III, which requires that places of public accommodation — including commercial websites — do not discriminate against individuals on the basis of disability. We apply WCAG 2.1 Level AA as the applicable technical standard for ADA conformance.

This website is partially conformant with WCAG 2.1 Level AA. Partial conformance means that some content does not fully conform to the accessibility standard. Known issues are listed below.

Technical Specification

This website relies on the following technologies for conformance with WCAG 2.1:

• HTML5
• CSS
• JavaScript (React / Next.js)
• WAI-ARIA (where applicable)

Measures Taken

We have taken the following steps to ensure accessibility:

• Semantic HTML5 structure to support screen reader compatibility
• Sufficient colour contrast ratios meeting WCAG 2.1 Level AA minimums (4.5:1 for normal text; 3:1 for large text)
• Full keyboard navigation support for all interactive elements, including modals, dropdowns, and forms
• Focus management on modal open and close, with visible focus indicators for keyboard users
• Skip-to-content link provided at the top of every page
• All meaningful images include descriptive alternative text
• Decorative images are marked with empty alt attributes
• ARIA roles, labels, and live regions applied where appropriate
• Responsive design supporting a range of screen sizes and orientations
• No content flashes more than three times per second (seizure safety)
• Page language declared in the HTML element

Known Limitations

Despite our efforts, the following limitations are known:

• Third-party embedded content (including Google Partner badge and external verification links) may not fully conform to WCAG 2.1. We have no control over these third-party services.
• PDF documents linked from this site may not be fully accessible. We are working to remediate these or provide accessible alternatives on request.
• Interactive savings calculator on the Owlpen platform page: screen reader announcement of calculated results may be incomplete in some assistive technology combinations. We are actively reviewing this.

If you encounter an accessibility issue not listed here, please report it using the contact details below.

Requesting Accessible Formats

If you require any information on this website in an alternative accessible format — including large print, Easy Read, audio recording, or braille — please contact us at accessibility@coaleypeak.co.uk. We will consider each request and respond within 5 working days.

Feedback and Contact

We welcome feedback on the accessibility of this website. If you experience a barrier, cannot access content, or have a suggestion for improvement, please contact us:

• Email: accessibility@coaleypeak.co.uk
• Post: Coaley Peak Limited, The Limes, Bayshill Road, Cheltenham GL50 3AW, United Kingdom
• Telephone: 0800 494 7725

We aim to respond to accessibility feedback within 5 working days and to resolve substantive issues within 20 working days.

Enforcement — United Kingdom

If you are not satisfied with our response to an accessibility complaint, you may escalate to the Equality and Human Rights Commission (EHRC), which enforces the Equality Act 2010 in England, Scotland, and Wales. In Northern Ireland, the equivalent body is the Equality Commission for Northern Ireland (ECNI).

• EHRC: www.equalityhumanrights.com
• ECNI: www.equalityni.org
• Equality Advisory Support Service (EASS): 0808 800 0082

Enforcement — United States

US residents who believe this website does not comply with the Americans with Disabilities Act may contact us directly in the first instance. If unresolved, complaints may be directed to the US Department of Justice, Civil Rights Division, which enforces Title III of the ADA.

• ADA Information Line: 1-800-514-0301 (voice) / 1-800-514-0383 (TTY)
• www.ada.gov

Third-Party Content

This website contains links to or embeds content from third-party services. We cannot guarantee the accessibility of third-party content but will remove or replace inaccessible third-party content where a suitable accessible alternative exists. Please notify us if you encounter inaccessible third-party content embedded in this site.

Review and Updates

This accessibility statement was prepared on 23 March 2026 and will be reviewed annually or following any significant change to the website. We are committed to ongoing improvement and conduct periodic internal accessibility reviews and user testing.

Coaley Peak Limited is registered in England and Wales (Company No. 11783676). Registered office: The Limes, Bayshill Road, Cheltenham GL50 3AW.